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Rich Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use the Rich Casino website, create an account, play games or use related services. Please read them carefully before using the website. By accessing the website or opening an account, you acknowledge that you have read, understood and agreed to these terms. If you do not agree, you should not use the website.

Rich Casino operates under a licence issued by the Curaçao Gaming Authority (Curaçao eGaming), which regulates the platform's gaming activities and player protection standards.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Rich Casino. They apply to your access to and use of the website, account services, games, promotions and any other service made available through the website. Additional rules may apply to particular games, payment methods or promotions. Where additional rules are provided, they form part of these Terms & Conditions.

You are responsible for reading all applicable information before taking part in any game or promotion. If a specific rule conflicts with these general terms, the specific rule will usually apply to the relevant game, service or promotion. These terms may be updated from time to time. Updated terms will apply from the date they are published on the website, unless a different effective date is stated.

You must use the website only for lawful purposes and in accordance with these terms. Access to the website or particular services may be restricted in some locations. You are responsible for checking whether online gambling is permitted where you are located and for complying with all laws that apply to you. Rich Casino does not suggest that every service is available in every jurisdiction.

Eligibility

You must meet the minimum legal age for online gambling in your location and must not use the website if you are under that age. You must also have the legal capacity to enter into a binding agreement. Rich Casino may ask for information or documents to confirm your age, identity, location or eligibility before allowing you to use some or all services.

  • You must provide accurate, current and complete information when registering or using the website.
  • You must update your information if it changes.
  • You must not create or use an account on behalf of another person.
  • You must not allow another person to access or use your account.
  • You must not use the website if you are subject to a gambling exclusion, restriction or other legal prohibition.

2. Accounts, identity checks and security

Where an account is required, you may generally create only one personal account unless the operator has expressly approved otherwise. Account registration details must belong to you and must not be misleading. Duplicate, false or incomplete accounts may be suspended or closed. Any decision about an account will be made in accordance with applicable law and the information reasonably available to the operator.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Rich Casino to take reasonable steps required by law. You should choose a strong password, avoid sharing it and notify the operator through the available website channels if you believe your account has been accessed without permission.

Rich Casino may carry out identity, age, location, payment, anti-fraud and anti-money-laundering checks. You may be asked to provide documents or other information for these purposes. Until checks are completed, access to an account, deposits, withdrawals or gameplay may be delayed, limited or suspended where permitted by law.

Information supplied for verification must be genuine, valid and belong to you. Documents must not be altered or misleading. If you do not provide information that is reasonably required, or if information cannot be verified, the account may be restricted or closed. Any handling of personal information is subject to the applicable Privacy Policy.

Account suspension and closure

You may ask for your account to be closed or restricted at any time. Rich Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, fraud prevention, investigation of misuse, breach of these terms or protection of the operator, players or other parties. Where appropriate and legally permitted, you may be given information about the reason for a restriction.

3. Deposits, games and withdrawals

You may deposit funds only using a payment method that is available to you, authorised for your use and held in your name, unless a different arrangement is expressly permitted. You must not use a payment method that belongs to another person or attempt to conceal the source of funds. Payment providers may apply their own terms, conditions, fees or processing requirements.

You should check the transaction details carefully before confirming a deposit. A deposit is normally added to your account only after the payment has been authorised and received. Rich Casino may decline or reverse a transaction where it is rejected by a payment provider, appears irregular, creates a security concern or cannot be processed in accordance with applicable requirements.

You may request a withdrawal in accordance with the options and instructions shown on the website. Withdrawals may be subject to account verification, payment checks, applicable game rules and any lawful restrictions. Funds will generally be returned using an approved method and, where practicable, to the source of the deposit. The availability of a payment method can change without notice.

You are responsible for reviewing the amount and status of each transaction. If you believe a transaction is incorrect, unauthorised or has not been recorded properly, you should raise the issue through the support or account channel made available on the website as soon as reasonably possible. Records maintained by the operator and relevant payment providers may be used when reviewing a transaction.

Playing games

Games are provided for entertainment and may involve financial risk. Outcomes are determined by the relevant game mechanics and, where applicable, random number systems. You accept that losing a wager is possible and that past results do not predict future outcomes. You should never gamble with money needed for essential living expenses or money that you cannot afford to lose.

A game may be interrupted by technical problems, communication failures, maintenance or other events outside reasonable control. Where a result cannot be confirmed or a transaction is affected, the operator may investigate the relevant records and take corrective action that is consistent with the applicable game rules and law. You should not attempt to exploit an error, malfunction or display issue.

4. Promotions, prohibited conduct and responsible gambling

Promotions, bonuses, rewards and competitions are available only where expressly advertised and may have separate promotional terms. Those terms may include eligibility requirements, participation instructions, expiry dates, wagering or play-through conditions, contribution rules, maximum or minimum amounts and withdrawal restrictions. You should read the full promotional terms before accepting or using an offer.

Unless expressly stated otherwise, a promotion cannot be combined with another offer. Rich Casino may withdraw, amend or refuse a promotion where permitted by law, including where an offer has been published incorrectly or where activity appears to involve abuse, manipulation or a breach of the promotional terms. A promotion must not be treated as a guarantee of winnings.

Prohibited activity

You must not use the website to facilitate unlawful conduct, conceal the origin of funds, evade account controls or interfere with the operation of the website. You must not use automated tools, bots, scripts, scraping tools, malware or any other method intended to manipulate access, gameplay, results, accounts, promotions or transactions.

  • Using more than one account to obtain an unfair advantage.
  • Sharing accounts, payment methods, promotional codes or verification documents.
  • Colluding with other players or attempting to manipulate a game or result.
  • Exploiting a technical error, pricing error, software fault or incorrect account credit.
  • Providing false information or attempting to avoid identity, location or security checks.
  • Using the website in a way that may damage, overload or disrupt its systems.
  • Trying to access another person's account or confidential information.

Responsible gambling

Rich Casino encourages players to treat gambling as entertainment rather than a way to make money. Set a budget before you play, keep track of the time and money you spend, and avoid chasing losses. Do not gamble when you are upset, under the influence of alcohol or drugs, or experiencing financial pressure.

Tools and support options may be available through the website, including deposit controls, time reminders, activity information, account restrictions and self-exclusion. Availability and operation may depend on the service and applicable requirements. If gambling is affecting your finances, relationships, work or wellbeing, consider taking a break and seeking independent support from an appropriate Australian service.