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Privacy Policy

This Privacy Policy explains how Rich Casino handles personal information when you visit our website, create or use an account, contact support, or use our online gambling services. We aim to collect and use information fairly, transparently and only for appropriate business, security and legal purposes.

Rich Casino operates under a licence issued by the Curaçao Gaming Authority (Curaçao eGaming), which regulates the platform's gaming activities and player protection standards.

Information we collect

The information we handle depends on how you interact with Rich Casino. Some information is provided directly by you, while other information is collected automatically when you use our website or services. We try to limit collection to information that is reasonably needed to operate an online casino, support players, protect accounts and meet applicable obligations.

Information you provide

Account details, such as your name, date of birth, contact details, login information and account preferences.
Identity and verification documents or information needed to confirm your identity, age, eligibility and account ownership.
Payment and transaction information, including deposits, withdrawals, gaming activity, account balances and related transaction records. Payment details may be handled by payment service providers where appropriate.
Information you provide when contacting customer support, making a request, reporting a problem, entering a complaint or otherwise communicating with us.
Marketing and communication preferences, including whether you choose to receive promotional messages.

Information collected through use of the website

When you visit or use the website, we may collect device and technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how you use the site. We may also collect information relating to cookies and similar technologies. This information can help us keep the website working, understand performance, prevent misuse and improve the player experience.

We may combine information from different sources where this is reasonably necessary for account administration, identity checks, fraud prevention, security, customer support, responsible operation of the service or other purposes explained when the information is collected.

How we use and protect information

Rich Casino may use personal information for the following general purposes. The precise use will depend on the nature of your relationship with us and the service or feature you use.

To create, maintain and administer your account and provide access to the website and available services.
To process deposits, withdrawals and other account transactions, and to keep accurate financial and gaming records.
To verify identity, age, account ownership and relevant eligibility information.
To identify and prevent fraud, money laundering, account misuse, collusion, security incidents and other unlawful or prohibited activity.
To provide customer support, respond to questions and resolve complaints or technical problems.
To communicate with you about your account, security, service changes, important notices and other necessary matters.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis to receive them.
To understand website use, test and improve features, maintain systems, and monitor service reliability.
To comply with applicable legal, regulatory, court or official requirements, and to protect our rights, players and services.

Sharing information

We may share relevant information with carefully selected service providers that help us operate the website and services. These providers may support payment processing, identity verification, fraud monitoring, technology, hosting, security, analytics, communications and customer support. They should only handle information for appropriate purposes and in accordance with suitable confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, investigate suspected wrongdoing, protect the security of the website, enforce our terms, prevent harm, or protect the rights and safety of Rich Casino, players or other people. We do not use personal information for unrelated purposes without an appropriate reason.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell us promptly if you believe your account or information has been compromised.

Cookies, storage and retention

Cookies and similar technologies

Rich Casino may use cookies and similar technologies to remember preferences, keep you signed in where appropriate, support essential website functions, improve performance, understand traffic and help protect the service. Some cookies are necessary for the website to work, while others may support analytics, personalisation or communications.

You can manage or restrict cookies through your browser settings. If you disable or delete certain cookies, some parts of the website may not work correctly or may not remember your preferences. Browser controls vary, so you should check the settings and help information for the browser or device you use.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. The length of time depends on the type of information and the reason it was collected.

When information is no longer required, we may securely delete it, anonymise it or otherwise remove its identifying details. Information may remain in limited backups for a reasonable period while normal deletion processes are completed, or where it must be preserved for security, legal or dispute-related reasons.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to:

Provide access to personal information associated with your account.
Correct information that is inaccurate, incomplete or out of date.
Delete your personal information where there is no continuing reason for us to retain it.
Withdraw consent to marketing communications or change your marketing preferences.
Explain how information is being used or handled where further information is reasonably required.

To exercise these rights or ask a privacy question, email support@richcasino.best. Please include enough information for us to understand your request and identify the relevant account or information. We may need to verify your identity before providing access, making changes or processing a deletion request. This helps protect account information from unauthorised requests.

You can withdraw consent to marketing by contacting support@richcasino.best. You may also be able to use an unsubscribe option in a marketing message. Stopping marketing communications will not prevent essential service messages, such as account, transaction, security or other important operational notices.

A request to delete information may be limited where we need to retain records for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If we cannot fulfil a request in full, we will aim to explain the relevant reason. Closing an account does not automatically remove every record connected with it.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website, with the effective date or other notice where appropriate. We encourage you to review this page from time to time so you understand how information is handled. Your continued use of the website after an update may be subject to the revised policy.